Refunds Policy
Refund Policy
Thank you for shopping with [FZ shop]. We strive to provide high-quality products and services to our customers. However, if you’re not completely satisfied with your purchase, please read our refund policy below:
1. Eligibility for Refunds
• Returns: You are eligible for a refund if you return the item within [X] days of purchase. The item must be unused, in its original packaging, and in the same condition as when you received it.
• Non-returnable items: Certain products (e.g., personalized items, clearance items, or gift cards) are not eligible for a refund. These exceptions will be clearly noted at the time of purchase.
2. Refund Process
• To initiate a return, please contact us at [fzstyle@gmail.com] with your order number and details about the product. Once your return is approved, you will receive instructions on how to send back the item.
• Return shipping: You are responsible for the cost of return shipping unless the product is damaged or incorrect.
• Once we receive your returned item, we will inspect it and process your refund. Refunds will be issued to the original payment method.
3. Time Frame
• Refunds will typically be processed within [X] business days after we receive your returned product. Depending on your payment method, it may take [X] additional days for the refund to appear in your account.
4. Exchanges
• If you prefer an exchange, we can assist you with sending a replacement product. Please contact us within [X] days of receiving your order.
5. Damaged or Incorrect Products
• If you receive a damaged or incorrect item, please contact us within [X] days of receiving the product. We will cover the cost of return shipping and offer a full refund or replacement.
6. Contact Us
• For questions regarding your refund or any other concerns, please contact our customer service team at [fzstyle@gmail.com].